3 Develop, Test and Evaluate

In this phase, telecare service providers will develop, test and evaluate the best solution for the digital telecare service. This phase will most likely include tests of change, lighthouse or pathfinder projects, the results of which will support the implementation of a region-wide or national scaled up service. During this phase the digital telecare transition team will be working to develop:

  • Options for the service provision model.
  • The service protocols which will be tested with staff and confirmed.
  • The recruitment of stakeholders to participate in this phase will be approved and put in place.
  • Additional training requirements for the staff providing the service.

Evaluation will not be a one-time activity. In this phase, the transition team will evaluate all aspects of the tests and developments. The outputs will be used to inform next steps. The identification of the benefits of the longer-term transition to digital telecare, and how these will be evaluated will be agreed as part of an ongoing evaluation framework.


Resources have been shared by each of the Digital Telecare Twinning partners. Partners have indicated whether a resource is useful at specific stages on the Roadmap, or, whether it is relevant across all the stages.

To get the most from these resources we suggest you consider how individual resources can be applied or used to inform multiple stages on your journey to digital telecare.

Where possible, we have provided links to English language translations.

Agder Resources

Service Process – Telecare

This presentation has been prepared by the Agder team and is accessible here in English. The presentation takes you through the key stages.

The examples included are:

  • Digital Security Alarm
  • Digital Supervision
  • Electronic Medical Dispenser
  • Location Technology (GPS)
  • Supervision at Home
  • Electronic Door Lock

Ongoing testing of welfare technology – examples of enhanced services including telehealth

Select the title of this resource to learn more about the expansion of home-based technology to support health and wellbeing in Norway. Information about the digital home follow-up study and a short video (in Norwegian) are provided. These examples relate to the use of technological solutions that enable the patient to be followed up by the health and care service at home. Information on the trial of digital home follow-up, technology for children and young people with disabilities and tools to mobilize against loneliness among the elderly are given. These examples will apply for stages 3, 4 and 5 of the Roadmap. If you open the page in Google Chrome, you can select the English text from the translation pop-up.

Andalusia Resources

Preliminary Market Consultation for Telecare

This resource shared by the Andalusian Agency for Social Services and Dependency. Select the title to view the webpage. Use Google Chrome to select English from the translation pop-up.

Scotland Resources

Digital Telecare Testing

Select the title to view this Scottish digital telecare document. The resource shares insights about one of the most fundamental stages for implementing digital telecare; testing, exploring why this is so important and outlining some of the key testing stages. The document is in English.

The Digital Telecare Implementation Award Scheme

Celebrating success, stimulating momentum and supporting good practice are all important elements of the transition to digital telecare. The Implementation Award Scheme provides recognition to telecare service providers across Scotland when they reach five key milestones during their transition to digital telecare. This document provides an introduction to the scheme and what it is designed to achieve. Select the title to view or download the document.

Module Introducing Technology Enabled Care in Practice

Select the title to go to this website. The contents have been produced by NHS Education for Scotland in collaboration with health and social care colleagues. This is a collection of resources which will be useful for staff who are entering telecare or digital health roles. It is also very useful for staff who are progressing through this field. Includes: videos, animations and case studies about the use of technology enabled care. Some of this content will require you to set up an account to access.