Digital Maturity Assessment 2023 – Section Seven

Workforce accepting of digital transformation, but lacking skills and tools

As part of the assessment, staff completing a separate staff survey component consistently reported generic digital benefits around workplace productivity and efficiency, although so far, those capabilities translated into more direct patient/service user time only for some organisations.

A blue bar chart representing responses to the staff survey questions on benefit tracking.

Most organisations have adopted skills development as a necessary component of their digital maturity journey. Most often, topics included dealing with information governance and cyber security, as well as the use of systems employed; other important topics such as using data, transformational skills and clinical safety have been secondary so far.

The reason for this may be a leadership issue; only a portion of participating organisations recognise that digital skills development is essential for their workforce.

A bar chart showing aggregated responses to questions about availability and quality of digital skills programmes.

On the other hand, the assessment shows that most organisations have adopted digital channels for some of their workforce administration, including access to corporate resources and information, professional assessment and revalidation resources and administrative resources around shift planning, booking leave and similar tasks.

A bar chart showing aggregated responses to questions about availability of digital channels for the workforce.

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